Moderation Quality Assurance Analyst, TikTok E-Commerce (Kuala Lumpur)
- Kuala Lumpur
- Permanent
- Full-time
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.Responsibilities
Utilize quality management tools to strategically enhance policies through providing policy implementation feedback and minimizing moderation policy inefficiencies.
Develop quality assessment frameworks, map moderation rules and guidelines, and implement improvement plans to meet moderation quality metrics.
Collaborate with stakeholders (i.e. policy teams) and develop quality inspection standards, to continuously optimize & refine policies, processes and platforms.
Collaborate with BPO Quality Assurance Team to ensure a high quality standard of moderation delivery.
Work closely with QA market leaders, local partner operations, training & SOP teams to enhance moderation policies through identifying quality & product risks.
Validate and implement rejection labels, granting whitelist or revoking penalties stemming from erroneous human/machine moderation.
Initiate, lead & guide small/medium scale projects, pilot implementation of new platforms and tool functionalities aimed at enhancing moderation efficiency & quality.
Participate in large scale projects, aimed at identifying shortcomings or opportunities, provide business requirements (BRDs) from a moderation quality viewpoint.Qualifications:Minimum Qualifications
Bachelor's degree in any discipline.
Fluency in English and Bahasa Melayu/Mandarin Chinese to moderate the content listings/specific products for TikTok Shop Singapore
Minimum 3 years of hands on and in-depth experience in e-commerce or online safety and quality analysis.
Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
Support business in shifts by following the local labor laws.Preferred Qualifications
Bachelor's Degree in business administration, operations, or project management.
Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
Able to digest large data sets/policies in a cohesive and actionable manner.
Experience in Program Management or Project Management roles.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.