Veterinary Technician Supervisor
VCA Animal Hospitals
- Monument, CO
- Permanent
- Full-time
- Excellent knowledge of client service and veterinary operations.
- Strong organizational skills.
- Strong client relations and interpersonal skills.
- Intermediate to expert computer skills.
- Excellent oral and written communication skills.
- Strong supervisory skills.
- Self-starter and team player.
- Strong client service background.
- Ability to lift up to 40 pounds.
- 2 years of experience in the veterinary field required.
- The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include days, weekends and holidays.
- Responsible for the day-to-day patient care areas of the medical support team and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
- Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of patient care and client service for the organization.
- Assist Hospital Manager with day to day operations.
- Resolve informal client complaints, maintain and report on these issues to the Hospital Manager.
- Responsible for the efficient day-to-day running of the medical support team to include enforcement of policies, procedures and protocols.
- Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the Hospital Manager.
- Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital, the patients and the clients.
- Coach employees and direct reports.
- Assist in the development and delivery of employee evaluations for the medical support team with hospital manager.
- Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
- Handle communication of financial and medical information to clients and doctors.
- Act as a liaison between the medical support team and other department supervisors.
- Maintaining medical records.
- Pharmacy, filling prescriptions.
- Physical examinations and patient assessment.
- Performing laboratory work and diagnostic imaging.
- Venipuncture and catheter placement.
- Preparing surgical suite and surgical patients.
- Anesthesia monitoring and patient recovery.
- Dentistry, including dental radiology.
- Providing compassionate care and a home away from home for hospitalized pets.
At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.
- You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500+ doctors, including 600+ boarded specialists.
- You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.