Boutique Manager
- Topanga, CA
- $90,000-115,000 per year
- Permanent
- Full-time
- Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
- Analyze performance to identify business needs. Develop clear action plans to drive the business and performance.
- Identify new opportunities to continuously grow the business and strive for excellence and ambition.
- Ensure perfect operations in the BTQ and full compliance with Group & Brand guidelines and policies.
- Maintain boutique image according to the brand's standards
- Build and maintain strong collaboration within the network as well as office team
- Ensure that the best experience is provided at all times inside and outside of the boutique fostering a strong client centric and service mindset amongst the team.
- Act as the perfect host creating a warm and welcoming environment for our clients.
- Always go above and beyond to offer memorable and personalized experience and foster similar mindset within the boutique team.
- Analyze client experience and satisfaction metrics and KPI to ensure constant top performance.
- Work across client segments to define clear strategies and increase performance in conversion and retention.
- Animate the boutique through events and activations inside and outside of the boutique also looking to expand the reach to new clients.
- Identify and recruit new talents, compose and retain a high performing team
- Always lead by example creating a high performing and collaborative work environment in the boutique.
- Conduct in-store training, coaching and daily briefs
- Build individual objectives and development plans
- Conduct one-to-one coaching sessions to review performance and provide constructive feedback
- Oversee annual review process for boutique staff, assess team and individual performances
- 5-7 in retail management industry
- Strong communication and inter personal skills
- Strong customer centric mindset
- Business driven and very analytical
- Self managing
- Strong team player
- Ability to lead and manage
- Strong skills in client experience and client satisfaction
- Outgoing and open personality