External Relations, SPX Express (Location: Ha Noi)
- Hà Nội
- Lâu dài
- Toàn thời gian
- Supervise and lead the ER team (at HCMC and Hanoi) to manage all cases related to External Relations such as: government relations, working with courts, and any police (Fire Fighting Police, Market Surveillance, traffic, economic, etc.).
- Supervise and lead the internal team to handle incident cases, work directly with the government and advise internal teams of business for process, policy, and solutions.
- Handle escalations in real-time, liaising with relevant stakeholders, and driving incident resolution through to an appropriate conclusion.
- Coordinate with cross-functional teams including Legal, Risk, Security and HRBP among others to develop solutions and manage incidents as they arise timely and effectively.
- Develop initiatives and projects to improve external relations handling procedures including stakeholder mapping and management.
- Provide leadership and day-to-day management of our External Relations team across the country.
- In charge of people development and performance for the External Relations team.
- Ability to uphold the most confidential of information and be able to communicate to different levels as needed.
- Advise and suggest solutions and resolutions to manage relationships with the Government.
- Work closely with the Chief Operations Officer's Government Relations team as needed.
- Other tasks assign by the manager.
- Proven abilities to effectively and successfully navigate through government incidents and issues.
- Have 5+ years of experience related to External Relations/Government (Local) relations, or similar positions or have been working for the Government.
- Ability to work effectively under high pressure and strong interpersonal and communication skills to engage with different teams.
- Have sensitivity to safety or regulatory issues, and experience with crisis management.
- Ability to work in a fast-paced environment and adapt to day-to-day challenges.
- Resilience and commitment to self-care to manage the emotional demands of the role.
- Ability to manage a team remotely.