Sr. HR Generalist | Silver City

• Ensure end-to-end processing of employee cases, notices and memorandums.
• Provide ongoing training for new processes and policies for all employees, fielding any questions or concerns.
• Communicate regularly with Corporate HR department, maintaining knowledge of challenges, areas of improvement, and any concerns.
• Accountable for all decisions, actions, and directives with respect to job responsibilities.
• Follow up in a timely manner to ensure internal customer satisfaction.
• Make recommendations to implement improved processes.
• Knowledge, understanding, compliance, and enforcement of all applicable Federal and Local laws and regulations.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement as well as performance of team.
• Perform other duties as assigned by management.

• Bachelor's Degree
• At least 6 months of related experience specializing in Employee Labor Relations is required. Exposure in handling LR for a BPO or Call Center company is a plus
• Background in Employee Engagement is highly desired.
• With strong exposure in creating and processing of employee cases, memorandums, notices and internal labor processes
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills
• Sound comprehension skills
• Ability to maintain the highest level of confidentiality.
• Ability to complete work with a high level of accuracy and attention to detail.
• Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
• Ability to work in permanent graveyard shift

IBEX Global