Community Operations Manager - Massachusetts
CïC
- Massachusetts
- $82,273 per year
- Permanent
- Full-time
- Managing, coaching, and training team members of our Community Operations Team; conducting timely performance evaluations and supporting their growth and professional development.
- Being aware of and responsible for the team's workload, resources, morale, and training needs; advocating for the team's needs with upper management.
- Serving as the team's primary source of knowledge and expertise, the manager should have the necessary know-how to support the team both theoretically and practically.
- Excelling in service-oriented tasks such as facilitating client moves, organizing office setups, and troubleshooting IT problems, while also training team members on how to efficiently respond to client requests and delegate responsibilities.
- Researching and implementing new services, vendors, and community improvements.
- Maintaining a constructive landlord-tenant relationship with building management.
- Monitoring inventory levels (ex. furniture, etc.) with an eye on ordering/delivering timetables.
- Coordinating budgets for daily operations as well as capital projects.
- Handling challenging client requests or situations to ensure high service quality and satisfaction, while also serving as an escalation point for the team and offering solid support to the General Manager.
- Engaging our clients through promoting and helping host community building events.
- Collaborating with other teams to complete projects and sharing knowledge.
- Other duties as assigned.
- Minimum of a bachelor's degree or equivalent experience.
- Several years of managing team members in a fast-paced environment, as well as 5-7 years of professional experience.
- Evidenced growth and increase in responsibility and success in previous roles.
- An interest in a long-term role. We are a growing company, and we like to hire people who can grow with us over the years.
- Starting compensation is $82,273.
- 100% company-paid premium healthcare and dental benefits.
- 100% company-paid long- and short-term disability, and life insurance.• 401k (must be 21+).
- 23 days of PTO accrued annually (more with seniority), plus thirteen paid holidays.
- Fun people in a . We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues!
- Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company.
- Access to a nursing room, secure bicycle parking, a gym, shower rooms with towels, and discounted services and memberships on resources to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options.
- Central location. CIC Cambridge is a stone's throw from the Kendall Square MBTA Red Line stop. CIC Boston is centrally located in downtown Boston and is within walking distance to the Blue, Green, Orange, and Red line.