IT Service Manager
Winning
- Lisboa
- Permanente
- Horário completo
This service comprises a set-up of the future operations and transfer the various development Projects into a secure and high-performance operation. In doing so, the service to be provided will consider the existing operating processes according to ITIL, the new requirements, and coordinate the service needs with other service managers, platform management, and infrastructure suppliers.Our Client expects following competencies to be available at the service provider
Collaborate with Our Client´s Business Units to ensure customer satisfaction
Manage budget and report to the service owner
Monitoring and reporting of service delivery
Suggest improvements for optimizations of the service in terms of performance, adaptability, reliability, and cyber security
Incident Management
Understand requirements and business needs
Regular alignment and touchpoints with all involved stakeholders
Manage change requests/Small projectsTo drive customer satisfaction and meet business requirements Our Client´s considers relevant for outsourcing company to assure consultants with skillset and experience covering- Between 3 to 6 years of proven relevant professional experience in global IT operations
- Involvement in building IT solutions or operating IT solutions from a service perspective
- Monitoring and reporting KPIs and setting up SLA concepts
- Certification in ITIL is a plus
- Experience working with technical teams
- Experience with service providers and management and monitoring of services
- Cybersecurity knowledge
- German speaker will be appreciated
- Knowledge in Azure and Kubernetes will be appreciated Consultants to be assigned to the service provided should have strong intercultural communication to reconcile different interests. Further, consultants should have excellent presentation skills, both written and verbal, and good negotiation skills. It is mandatory for consultants to be business-fluent in English language