Call Center Representative
EssenceMediacom
- Dubuque, IA
- Permanent
- Full-time
- Health, vision, and dental insurance!
- Paid vacation, holidays and flex paid time off!
- 401K with generous company match!
- Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
- Education Enrichment up to $5,000 per year for qualified employees!
- Employee Wellness Program!
- Achieve all sales and retention quotas set for the department by following the established departmental policies and procedures.
- Assist customers in the selection and purchase of products and services.
- Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer.
- Demonstrate a full understanding of current marketing campaigns and offerings and can communicate them clearly to customers.
- Troubleshoot basic service issues and schedule on site service calls when necessary.
- Must balance cash drawer daily and verify all monies received.
- Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.
- Regular attendance required.
- Perform other duties as directed or required by your supervisor.
- Other duties as assigned.
- High school diploma or GED required; Associates degree preferred.
- Required - 1-3 years' experience in retail and/or consumer sales.
- Preferred - 3 plus years' customer service & cash handling/reconciliation experience.
- Exceptional relationship-building skills.
- Excellent communication skills.
- Ability to multi-task and prioritize in a fast-paced environment.
- Effective cash handling skills.
- Valid driver's license and satisfactory driver record may be required for some locations.
- Must demonstrate intermediate to advanced PC skills.
- Sales ability and willingness to meet sales goals.
- Able to stand for long periods.
- Occasional travel to other sites within the region.
- Ability to work evenings, weekends and holidays and overtime as needed.