Collector - Outbound
Linde
- Ankeny, IA
- Permanent
- Full-time
- Answer inbound phone calls from internal and external customers
- Process payments
- Make credit release decisions following procedures as stated in The Linde Gas & Equipment Inc. way
- Refer customer disputes to field personnel for final resolution
- Make payment arrangements on delinquent accounts
- Perform outbound collections calls in support of credit release procedures
- Escalate customer disputes and collections situations as necessary
- Assist team in meeting inbound service level standards
- Other duties as assigned
- HS diploma/GED required
- 2+ years Credit & Collections experience
- Handling inbound calls in a fast-paced environment
- Computer experience in Word and Excel
- Customer service skills
- Effective verbal communication skills
- Working successfully in a team environment