Hotel Front Desk Receptionist
HARTWICK HOTEL COMPANY, LLC
- Milford, NY
- Permanent
- Full-time
- Handle customer complaints as necessary
- Communicate with housekeeping to make sure guest rooms are ready
- Bookkeeping: keep accurate records of all hotel guest account information
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- High school graduate, GED recipient, or equivalent
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Working knowledge of Microsoft Office and reservation management systems
- Comfortable taking telephone calls and mitigating stressful situations
Busy summer hotel needs friendly staff. This hotel is close to the Dream Park.