Senior Underwriter, Retail & SME
QBE Insurance
- Johor Bahru, Johor
- Permanent
- Full-time
- Responsible for managing a team of underwriters responsible for Underwriting of SME & Retail products across the Agency, Financial Advisors, Local Brokers, Direct.
- Responsible for underwriting activities and P&L responsibility for SME & Retail segment, to be managed on a portfolio level. Including digital products underwriting and manual underwriting of yet to-be digital products.
- Responsible for manual underwriting of yet-to-be digital products for new business and/or renewals including manual renewal reviews, raters preparation, quotation generation and UWB submission.
- Responsible for underwriter relationship with intermediaries in underwriting service delivery, product development and innovation.
- Evaluate risk for new business and renewals in accordance with standards, to ensure profitable growth.
- Actively keep abreast of market dynamics and demonstrate market cycle awareness to be able to operate effectively and appropriately.
- Perform underwriting activities in accordance with all legal and regulatory requirements to ensure obligations are met.
- Adhere to underwriting standards, instructions and good practice to minimize risks and maximize efficiency.
- Develop and maintain good working relationships with all customers, intermediaries and internal stakeholders.
- Build strong knowledge of current legislation, best practice, underwriting acceptance levels, systems and organizational guidelines.
- Contribute to the development and implementation of channel strategic plans .
- Motivate and develop the team by demonstrating good leadership behaviors and management best practice so as to support the achievement of business goals.
- Provide senior technical and specialist product expertise to intermediary/clients on the range of products offered.
- Key Performance Indicators:
- Growth & Profitability: Achievement of Country plan (GWP, New business target vs plan, NCOR % and UW profit), Renewal retention rate and New Business Conversion rate.
- Agency/FA/Local Brokers Servicing & Satisfaction: NPS scores (SME/Retail partner servicing & satisfaction), Turn-Around-Time for Quotes, Endorsements, Renewals for all serviced channels.
- Comply with UW Guidelines, internal audit and other governance and compliance requirements.