Client Solutions Specialist II, Manheim Express, Eugene, OR
Cox Enterprises
- Remote, OR
- $48,500-72,700 per year
- Permanent
- Full-time
- Locate, start, move, and inspect vehicles on dealers’ lots safely.
- Conduct thorough assessment of vehicle condition following the Manheim Express Inspection process.
- Verify vehicle identification and enter accurate vehicle information into the inspection system (ie. VIN, mileage, and sub series)
- Inspect and record vehicle equipment and options, including damage and missing or inoperable items.
- Inspect and record vehicle exterior condition, including tires, frame, glass, panels, and mechanical components.
- Inspect and record vehicle interior condition, including seats, dashboard, infotainment system, and options.
- Perform basic mechanical inspections on vehicles including powertrain, drivetrain, structural, and electrical components.
- Functions as a team player and work closely with other team members, sales and auction partners, and our client care staff to create a superior client experience.
- Utilize Salesforce for planning, tracking, and reporting.
- Inform, educate, and advise dealers regarding policies, procedures, and marketplace strategies.
- Develop and strengthen relationships with dealers over the phone, online, and in-person.
- Reviews customers’ performance and recommends solutions for improving conversion rate and/or market share.
- Partners with sales team in educating and training dealers on Manheim Express products and services.
- Identifies opportunities for growth and presents Manheim Express as a solution for new and existing clients
- Demonstrates professionalism and sincere appreciation for client relationships.
- Strive to consistently improve the client experience by providing high levels of customer service.
- Generates leads to other Cox Automotive business units.
- Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Performs other duties as assigned by management.
- BA/BS degree and 2 years work related experience; or an equivalent combination of education and work-related experience.
- Automotive knowledge preferred.
- 3+ years Auction experience or dealership experience preferred.
- Valid driver’s license and safe driving record required.
- Reliable transportation is required. Mileage reimbursed.
- Effective communication (written and verbal) and interpersonal skills required.
- Strong technical aptitude.
- Must be detail orientated.
- Experience in navigating handheld and other documentation devices preferred.
- Motivated to work independently with remote supervision.
- Ability to multitask, follow directions and take instruction is required.
- Body, paint, and mechanical repair knowledge helpful.
- Familiarity with unibody and full-frame helpful.
- Ability to lift and hold at least 30 lbs. at waist level for an extended period of time.
- Regularly required to stand, walk, talk, and hear.
- Frequently required to crouch, bend, and kneel to look at side or underneath car. Strength to lift hood or trunk. Bend while performing audits. Reach inside or underneath vehicle.
- Near vision abilities required to find dings and scratches, paint work, hail damage, frame/unibody, other exterior damage and Interior damage. Able to identify exterior or interior colors.
- Ability to deal with different lighting (i.e. exterior and interior lighting, natural and artificial light)
- Exposure to moderate noise level, may be exposed to fumes and odors.
- Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
- Ability to engage customers in a consultative manner.
- Solid computer skills, including ability to use Internet and MS Office effectively.
- Ability to adapt to and work effectively within a constantly changing environment.
- Excellent customer service and problem-solving skills required.
- Ability to perform repetitive tasks; manual dexterity.