Lakeway eStores - In Store Shopper - Full-Time
H-E-B
- Lakeway, TX
- $16.00 per hour
- Permanent
- Full-time
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?We are looking for:
- strong customer service skills; ability to work in a fast-paced environment
- effective decision-making skillsWhat is the work?
Customer Service:
- Selects merchandise from sales floor to complete customer online orders
- Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
- Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
- Makes decisions on customers' behalf if requested item is unavailable
- Provides superior customer service; answers product-related questions, locates products, and helps in-store Customers, as needed
- Returns extra / unwanted products to their proper in-store location
- Communicates continuously with department Managers and Partners to locate product
- Minimizes shrink through careful handling of product
- Follows Standard Operating Procedures (SOPs); achieves productivity standards
- Performs eStore Curbie duties, as neededSanitation / Stocking / Food Safety:
- Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
- Gathers baskets and picks up trash inside and outside eStore as needed
- Maintains / stocks bag areas
- Organizes carts / maintains cleanliness within the eStore
- Maintains standards for safety and sanitationWhat is your background?
- Minimum age 16
- High school diploma, or equivalent (preferred)
- 3+ months of experience as a Curbie or related experience
- Experience in personal shopping a plus
- Completion of all required training upon hire (e.g., Alcohol Seller's Training)Do you have what it takes to be a fit as an H-E-B In-Store Shopper?
- Strong customer service skills
- Ability to make effective decisions on behalf of the customer with limited information
- Strong communication skills
- Ability to prioritize and handle cross-functional tasks
- Ability to work a flexible scheduleCan you...
- Perform in a fast-paced work environment which requires detailed work and precision
- Work with Customers and stay attentive to their needs
- Work a flexible schedule, based on business needs
- Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
- Constantly* reach at waist, grasp
- Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
- Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
- Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs**
- Use a manual pallet jack multiple times per day
- While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day