Guest Experience Assistant

• Meet & greet guests with great care and attention upon arrival and bid farewell upon departure.
• Escorts guests to their allocated room and explain the facilities and room features.
• Work and coordinate closely and collaboratively with all departments.
• Take guest feedback on their stay in the hotel. If complaints, take immediate actions to resolve issues by finding solutions.
• Maintains an active presence in the hotel lobby to greet and assist incoming guests. Ensure that administrative procedures never take priority over guest relations.
• Give courtesy calls and update “Notes” on HMS for performance monitor daily.
• Records daily activities and complaints in the FO logbook and informs the respective department heads for immediate actions.
• Maintain complete knowledge of “You & Me Moments”.
• Be aware of events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information.
• Promote upselling and any special promotions going on.

• Qualifications SC
• 1 to 2 years' experience as Guest Experience Assistant
• A positive attitude and excellent communication skills
• Computer knowledge and experience in MS programs

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