Service Area Delivery Manager
Luminor Group
- Vilnius
- Pastovus
- Pilnas etatas
- Manage IT services development and delivery in your service area (domain) according to the agreed development roadmaps, SLAs and performance targets by engaging wider Luminor Technology organization and our vendors
- Monitor and resolve IT service delivery and management problems, process issues and escalations
- Manage IT service requirements, delivery and improvements while ensuring high quality of services provided and great experience for internal customers
- Decide on the most efficient way to deliver the IT services including the choice of technology, underlying processes, tasks and procedures, internal resources and vendors
- Provide input into IT service roadmap (functionality and quality) including justification for necessary investments and improvements of functionality
- Manage change pipeline (backlog) and budget within the domain under your responsibility
- Day-to-day management of internal resources, vendors and dependencies to other IT services
- Proven leadership and change management skills in rapidly changing organizational environment, including setting up or transitioning to new roles and ways of working
- Experience of working with internal technology organization and multiple vendors according to various service delivery models and project/programme setups
- Understanding of how modern technology supports and enables business contributing to the creation of value for customers and competitive advantage
- Results oriented and structured approach to IT service delivery with proven track record of delivering tangible results as part of the team, including external contractors and vendors
- Extensive (5-7 years) experience in IT services delivery, including managing service processes, delivery units or teams, implementing change programmes and projects, stakeholder management
- Knowledge of and practical experience with IT service delivery management frameworks, processes and procedures
- Preferably previous knowledge in Cards area
- Fluency in communication in English
- Flexibility. Flexible working hours, remote work and a possibility to work from anywhere in the EU, Iceland, Switzerland and the UK (in total 90 days per year)
- International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humor and having fun
- More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
- Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
- Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
- Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without a doctor's note needed
- Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life
- Professional growth. Internal and external training programs, workshops, conferences, online training etc.
- LT Gross salary. 4400 - 7000 EUR/month, which is to be determined depending on your level of experience and competencies