Resource Mapping Coordinator, Virtual Reception & Placement
International Rescue Committee
- USA
- Permanent
- Full-time
- Identify service providers through working groups and coalitions, information from program teams, coordination meetings, desk research, social media, existing service mapping tools, and other sources.
- Coordinate efforts with VR&P referral liaisons, caseworkers and casework supervisors to conduct outreach with local agencies and partners to develop and maintain a comprehensive list of resources and referral options that support the complex needs of asylum seekers.
- Map services nationally, focusing on key destination locations of resettlement for VR&P clients.
- Communicate with service providers continuously to ensure information on the service map is accurate and current. Send draft (preview) entries to service providers for confirmation and seek clarification where necessary.
- Conduct training for service providers on using the resource map and solicit provider feedback.
- Coordinate with other actors’ mapping services to avoid duplication of efforts.
- Review content and design of the resource map on an ongoing basis.
- Develop tools such as a new resource entry form and a resource entry update template.
- Maintain ongoing communication with the ZenDesk Product Manager and technical advisors regarding inclusion of a Resource Map on the ZenDesk platform.
- Other related duties as assigned.
- Bachelor’s degree or equivalent experience required in social work, social justice, human rights, migration studies, or related field.
- 1-3 years of related experience.
- Experience working with refugee and newcomer populations preferred.
- Experience in developing resources or resource mapping for newcomer populations highly desirable.
- Understanding of the best practices in resource mapping.
- Awareness of and commitment to the rights and realities of newcomer communities in the U.S.
- Lived experience welcome.
- Self-starter — must be productive with minimal direction and flexible to sudden changes in requirements.
- Strong cross-cultural understanding and excellent communication skills, both written and verbal.
- High level of attention to detail.
- Experience in User-Centered Design a plus.
- Fully remote.
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