Customer Service Representative

• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
• Troubleshoot and resolve product issues and concerns.

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