Neighborhood Branch Leader (NMLS)
Canvas
- Fort Collins, CO
- $74,140-92,670 per year
- Permanent
- Full-time
- Responsible for consistently exceeding member expectations, operational effectiveness, branch productivity.
- Lead the branch in consistently achieving/exceeding sales and growth goals, while communicating goals and strategies daily.
- Demonstrate the ability to develop and coach a highly knowledgeable team to support the discovery of a wide variety of member life stages and needs.
- Ensure branch family members have strong product and process knowledge.
- Responsible for all management functions including but not limited to hiring, training, performance management, scheduling, cross-training, staff development, & manage branch losses.
- Communicate changes & build teamwork and cooperation within the branch and throughout the credit union.
- Model exceptional member service behaviors and stand shoulder to shoulder with our branch family members to ensure they do as well.
- Be a visible and engaged presence in the community. Promote the credit union and build relationships through active participation in community. Ensure team members partner in community engagement initiatives by committing to meet personal and staff volunteer allotment.
- Demonstrate expert-level knowledge of branch operations, lending processes, as well as security and fraud procedures to support branch family members.
- Follow all safety and security guidelines to properly safeguard family members, members, and credit union assets.
- Manage losses and other risk issues and ensure financial losses are within acceptable guidelines. Minimal operational errors (cash differences, check differences, GL outages, etc.)
- Seek out information on developments and trends in the financial services industry, particularly regarding new products, services, and technological advances.
- Share knowledge with other branches and leadership as necessary.
- Build strong relationships with business partners to include investment representative, mortgage loan officers, business development, business services, etc.
- Embrace ongoing education and learn/apply new skills.
- Actively listens and seeks to understand friction points with members to better improve products and services.
- Regular attendance and punctuality are essential functions of the job.
- Ensure the application of, and compliance with regulation, policies, procedures, and operational integrity. Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements.
- Perform other job duties as assigned.
- Exceptional people leadership skills; able to build and foster teamwork; coach, train and develop family members.
- Track record of leading and coaching team to “higher" results, including sales excellence, consistent delivery of exceptional service, and operational integrity.
- Demonstrated track record of coaching success in sales and customer service. Proven success in building strong member relationships and new business development.
- Excellent verbal, written and interpersonal communication skills with the ability to explain programs, loan terms, features, policies and benefits to customers and business partners.
- Advanced knowledge and understanding of Canvas financial products and services.
- Advanced analytical, problem solving and decision-making skills.
- Advanced attention to detail and excellent organizational skills; ability to manage multiple priorities.
- Must be proficient in MS Office (Outlook, Excel, Word).
- Ability to maintain confidences and provide guidance.
- Multi-lingual capabilities to include Spanish are a plus.
- Must possess and maintain a valid Colorado drivers’ license and provide proof of insurance.