Repair Representative
Philips
- Murrysville, PA
- Permanent
- Full-time
- Responding to a high volume of inbound complaints and order requests via telephone calls, email, and fax correspondence; facilitate problem resolution; provide information on our products and services and demonstrate our commitment to customer service by following up on customer issues to ensure superior results.
- Responding to customer requests and questions regarding repairs, service, products, and account information. Analyze and resolve customer concerns using established procedures.
- Coordinating with manufacturing, distribution, and service centers to ensure order fulfillment.
- Identify, research, and solve non-standard problems through a solid understanding of our business, products, processes, and procedures.
- Displaying a commitment to quality by following established procedures and practices; take all appropriate measures to ensure quality; search for opportunities for continuous improvement.
- Demonstrating the ability to follow simple and complex work instructions, to actively listen to directions, and to perform tasks with little additional follow-up or direction.
- Providing back up support to other members of Customer Service
- Examining trends and initiate improvements in order and inquiry satisfaction.
- Working as a team member to satisfy all customer needs, improve call center performance, and achieve department goals.
- Associate degree in business discipline or equivalent work experience required.
- 1+ years’ experience in a Customer Service environment or related experience required.
- Call Center background preferred.
- Telephone skills, customer service skills and conflict management skills are key.
- Sustained and consistent ability to solve non-routine product, repair, pricing and shipping issues as they relate to current products and customers highly desired.
- Experience with a CRM, such as SAP, is strongly desired.
- US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
- This role is hybrid with required onsite-days in ur Murrysville, PA location.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this
- Learn more about
- Learn more about
- Read more about