With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- start an exciting career with Moss Bros. Auto Group today!Benefits
Medical, Dental, and Vision Insurance
Life Insurance
401(k) Plan
Free Strayer University College Courses to Earn a 4-Year Degree
Paid Vacation
Paid Training
Paid Sick Leave
Employee Vehicle Purchase Program
Starting pay for this position is $18.00 hourly
Responsibilities
Answer customer calls and establish follows-up with Service appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts and templatesProvide customers with initial product information and direct them to the appropriate dealership resourcesFollow up with leads that are not ready to make an appointment or no-showParticipate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership managementUtilize CRM tracking system dailyQualificationsAt least one previous role based in customer service experienceExcellent teammate with collaborative attitude and eagerness to improvePrompt and courteous demeanorPositive and hardworking personalityStrong computer skillsValid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.