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Strategic Program Manager, Product Support
Figma
- USA
- Permanent
- Full-time
- Partner and coordinate across Product Support to drive cross-functional programs with senior leadership-level visibility, providing alignment on goals and milestones
- Facilitate, iterate on, and measure attainment of our organizational goals and milestones
- Develop a half-yearly planning process with senior leadership, including a prioritization framework that's inclusive and scalable
- Lead organization-wide change management and communication efforts for business-critical initiatives
- Spearhead event planning and organizational All Hands with a focus on building community and engagement
- Drive clarity and efficiency within the leadership team by orchestrating effective meeting times, organizing the agendas, and ensuring clear timelines and drivers for resulting actions
- 6+ years of project/program management experience
- A strategic mindset with a strong focus on continuous improvement and scalability
- Stellar communication and influencing skills, with the ability to collaborate effectively across various departments and global teams
- Demonstrated ability in excellent decision quality, critical thinking, and creative problem solving skills
- A strong passion for building community while driving efficiency and organization
- Expertise with SQL and visualization tools like Tableau, Mode, Looker, or Zendesk Explore
- Experience as a program manager within a product support organization
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews