Patient Access Manager

Amoskeag Health

  • Manchester, NH
  • $24.50 per hour
  • Permanent
  • Full-time
  • 8 days ago
Job Description:Make a difference every day at Amoskeag Health! As a Federally Qualified Health Center (FQHC) and nonprofit primary healthcare organization, we provide high-quality, affordable care to our community and ensure everyone has access to the healthcare they deserve.Join a team that's dedicated to making an impact. Our collaborative, team-based approach brings together medical providers, Behavioral Health Clinicians, Case Managers, Care Coordinators, and Community Health Workers to deliver comprehensive, patient-centered care. Ready to be a part of something meaningful?Job Relationship: * Responsible to the Director of Revenue Integrity
  • Works closely with leadership team members to coordinate operations of the clinic and the functions of the department
  • Workers Supervised: Patient Service Representatives, Special Project Enrollment Administrator
Responsibilities:
  • Coordinates hiring, training, management and evaluation for staff, including customer service training and management of patients who are presenting with complaints.
  • Creates, monitors and updates policies and procedures related to functions in the department.
  • Ensures a welcoming waiting room environment free of clutter and any safety risks, with appropriate signage and resources. Assures staff are maintaining a pleasant working environment for patients and that waiting room activity is monitored for patient safety and comfort.
  • Ensures staff are aware of workflows for deliveries and walk-in coverage, and management of safety issues in response to potential communicable disease such as mask usage, patient isolation, and screening, when appropriate.
  • Coordinates active coverage of all open clinic locations for front desk and related duties.
  • Oversees all aspects of new patient registration and scheduling, including systems for incoming requests
  • Assures staff are responsible for timely and accurate updates to changes in patient demographics and financial information. This may include assistance with payment agreements or navigation to staff in billing for issues with their account. Works closely with Quality Improvement on correction of data and completion of missing data for accurate reporting.
  • Implements systems to capture necessary patient paperwork from both established and new patients, including forms, consents and other documentation such as copies of insurance cards.
  • Coordinates processes and procedures for the financial assessment of patients, including capture of insurance information (when applicable) and for assisting patients in applying for Medicaid or the Marketplace (when eligible) or for assisting patients with applying for a sliding scale discount if not eligible for Medicaid or the Marketplace, or when their insurance copays are a barrier to care (for example, patients on Medicare with a fixed income).
  • Responsible for components of patient engagement platforms such as Simple Interact or Patient Portal enrollment or PIN generation.
  • Responsible for certain components of preparations for (and response to) site closures that may be planned or unplanned such as holidays, weather closures, and other activities impacting normal operations.
  • Oversees the daily audits of cash receipts to ensure accuracy and to track payments. Tracks errors and inconsistencies by staff member and location. Ensures proper controls over cash at all locations.
Requirements:Qualifications: * Education/Training: High School Graduate. Current knowledge of patient registration and front desk functions and ability to educate staff on each position. Mature individual with customer service skills. Associate or Bachelor's Degree preferred.
  • Experience: Minimum of two years experience with supervision of staff with similar responsibilities, preferably in a social service or health care environment. Requires demonstrated organizational business systems expertise along with computer knowledge.
  • Knowledge/Skills: Computer skills required. Ability to delegate duties and maintain a staffing schedule that provides adequate coverage at all times.
Summary:Compensation: The starting rate for this position is $24.50 per hour, which reflects the beginning of the pay scale. At the time of an offer, determination of your rate will reflect your skills and experience as it relates to the position.Job Summary:The Patient Access Manager oversees the daily operations of the front offices for Amoskeag Health Clinic locations. The position is responsible for oversight of functions such as patient check-in, patient sliding scale fee assessment, patient assistance with Medicaid and Marketplace enrollment, patient satisfaction surveys, new patient registration, accurate updates to patient demographics to include patient financial information, and the collection of co-pays, among other duties.

Amoskeag Health