Package Concierge
Lincoln Property Company
- Chicago, IL
- Permanent
- Full-time
Responsibilities
- Follow up with residents
- Provide miscellaneous services and information to residents at their request, as well as assisting prospective residents, vendors, contractors and visitors as needed.
- Conduct yourself in a manner representative of the quality of our product. You will be a primary contact between the residents, prospective resident and the company.
- Promote positive and proactive resident relations by working to make the living experience the highest quality.
- Respond to complaints, follow-up on work orders, and handle general customer service needs of the property.
- Receive, log, and inventory all packages that are delivered to the community.
- Disburse logged packages at resident request.
- Conduct in-home package delivery.
- A high school education or equivalent is required. A college degree or equivalent is preferred.
- Working knowledge of Word, Excel as well as Internet Explorer. Additional knowledge and comfort with Windows XP preferred
- Excellent interpersonal, motivational, writing, management and leadership skills
- Proficient in math
- Outgoing, friendly personality
- Good organizational skills, follow-up and follow through
- Understanding and experience with a wide range of property management/accounting software
- Marketing and budgeting experience
- Ability to handle multiple tasks at one time
- Exceptional communication, customer service and people skills
- Self-motivated; can work independently Detail-oriented
- Basic typing and computer skills including ability to find information on the Internet
- Hotel, hospitality or other service experience a plus
- This role MAY require a valid driver's license