Hotel Guest Service Representative/Bartender
Moxy Hotels
- Madison, WI
- $15.00 per hour
- Permanent
- Full-time
Our friendly Hotel Guest Service Representative/Bartender provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.
- Greet and interact with guests in a warm, friendly and professional manner
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
- Work in cooperation with other departments to ensure a positive guest experience
- Use computer system to make reservations, check-in and check-out guests and process payments
- Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
- Ensure safety and security of the property, staff and guests
- Promotes house drinks and food utilizing suggestive selling skills whenever possible to
- Must have at least 1 year of hotel front desk experience or 1 year of Bartending experience
- Must be available to work weekends
- Schedules consist of mostly 7am-3pm but could include 3pm-11/4pm-12am/5pm-1am
- Motivated to maintain excellent customer service reputation
- Strong oral and written communication and interpersonal skills
- Strong attention to detail, organization and follow-up abilities
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
- Desire to contribute to a supportive and effective team