Help Desk Specialist
Patriot, LLC
- Kearneysville, WV
- Permanent
- Full-time
- Uses automated information systems to analyze routine situations
- Reviews incoming requests and receives incoming calls. May prioritize for proper action
- Resolves user problems quickly and efficiently
- Supports users by fulfilling individual requests for information and/or training in the utilization of the various software applications available
- Conducts technical research to resolve issues as they are presented
- Uses automated information systems to analyze routine situations
- Reviews incoming requests and receives incoming calls. May prioritize for proper action
- Resolves user problems quickly and efficiently
- Supports users by fulfilling individual requests for information and/or training in the utilization of the various software applications available
- Conducts technical research to resolve issues as they are presented
- Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem