Bilingual Staff Performance Coordinator Weekend shift (Sat, Sun, Mon) 8 am - 8pm
Hire Dynamics
- Allentown, PA
- Permanent
- Full-time
- Act as first point of contact for vendors and client contacts for all employee issues
- Educates client on guidelines and sets expectations for the handling of any employee issues
- Ensures all employee issues are handled appropriately and in a timely fashion
- Coordinates resolution of the all workforce issues with vendors and client partners and understands risk areas for all parties
- Delivers client customized new hire orientations
- Collects and reviews all required work related onboarding documents for each employee prior to start
- Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time/attendance software)
- Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program
- Coaches associates on attendance policies, conducts ABC performance reviews, and assigns and ends associate assignments
- Processes payroll and tracks attendance, wage, and hour compliance
- Walks candidates through tour of client facility (walking 3 to 5 miles daily)
- Participates in whiteboard meetings to understand daily order fill goals
- Conducts onboarding, I-9s, and background checks
- Must be able to work Saturday, Sunday and Monday 8 am - 8 pm
- Must be Spanish speaking bilingual
- Hands-on experience in a logistics or manufacturing environment
- Experience in a customer service role responsible for client communication
- Data management experience
- HR experience is preferred
- Familiarity with a heavy process-oriented environment
- Able to multi-task, change priorities as appropriate and execute tasks in a high-pressure environment
- Able to understand client goals and how they measure success
- Able to work independently and with a team
- Practical experience and comfort with using Microsoft Office products