Team Leader
MOD PIZZA
- Kalispell, MT
- $16.00 per hour
- Permanent
- Full-time
- Up to 10 paid vacation days a year and 2 paid holidays
- Paid sick time
- Paid parental leave
- A free shift meal
- Access to MOD's Employee Assistance Program
- This role is medical/dental/vision/basic life/disability insurance and 401(k) retirement eligible when minimum service and average hours are satisfied.
- Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
- Be a role model of outstanding customer service. Help create that fun MOD atmosphere our customers expect
- Coach Shift Captains to keep the energy high and create a positive on the shift
- Demonstrate, train and coach Squad in all methods for accomplishing store tasks
- Ensure all stations, product, and equipment are clean, well maintained and meet all quality standards
- Demonstrate knowledge of all Operational Standards and resources
- Inform the General Manager of performance issues. Listen to and resolve Squad member concerns in the absence of the General Manager
- Manage cash handling functions for the shift
- Embrace change and seek to learn and improve every day. It's not perfection, it's a commitment to progress
- Focus on finding the solution, not dwelling on the problem
- Be generous with your time. Show patience and grace when answering questions and be of service to others
- Show compassion, understanding, and willingness to support others without judgment
- Play a proactive role in creating a safe environment for all customers and squad members
- Demonstrate and embody MOD culture and standards
- Candidates must have a minimum of 6 months in a Shift Captain position (any exceptions require RD approval) or 1 year of supervisory experience in a retail store or restaurant, ideally in a customer facing position
- Experience successfully leading, coaching, training, and motivating front line employees
- Ability to think strategically and act tactically
- Ability to stay calm and focused in busy restaurant operations
- Belief in our purpose, accepting of change and growth mindset
- Must be at least 18 years old
- Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date
- Demonstrated service leadership style and presence
- High noise levels due to operations, customers and overhead music
- May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer
- Varying schedule to include evenings, holidays and extended hours as business dictates
- Will work near moving or mechanical parts
- Will work inside a walk-in refrigerator and freezer
Job Segment: Kitchen, Hospitality, Operations