Solution Design Consultant (Cox Business)
Cox Communications
- Rancho Santa Fe, CA
- $77,000-115,700 per year
- Permanent
- Full-time
- Collaborate with Sales Engineering and Sales to translate contracted services on order, pre-sales design package, and customer provisioning information into detailed configuration requirements needed for deployment of advanced services into customer environment.
- Serve as interface between Cox Business and customer to capture technical details of customer's network and desired configuration.
- Initiate, plan, execute and control project efforts including assisting Sales Engineers in coordinating cutovers to Cox service; including vendor coordination, on site testing and customer communication.
- Provide expert on-site configuration support for customer data collection and site information, focusing on advanced solution deployments for our highest value customers.
- Provide flex support to local, regional, and national teams supporting multi-site solutions and out of footprint opportunities.
- Complete service configuration forms with customer to support equipment installations
- Focus on Hosted Voice installs, transfers, and upgrades
- Support collection of SIP and other voice trunk configurations to assist the Cox Business Sales Engineer
- Hosted Voice Project Expert Support- Gather customer design information for advanced business solutions
- Translate network design documentation into equipment order, and facilitate handoff of customer provisioning details and configuration requirements to aid equipment ordering and installation
- Support collection of unique customer network requirements including VLAN, IP, and routing requirements
- SD-WAN, SD-Gateway, and Managed WiFi pre- and post-sale support functions
- Perform complex customer qualification administrative tasks plus additional administrative and coordination functions as required
- Collect all information about the property, type of TVs, design of the splash/guide page, start-up channel, etc.
- Flexibility to support expansion to data collection across new forms of business that may include managed services, hosted solutions, and new industry verticals and product lines as needed
- 6 years of experience in a related;
- or a BS/BA degree in a related discipline with 2 years of experience in a related field;
- or MS/MA degree in a related discipline Bachelor's degree and/or equivalent experience
- Technical Product Configuration and Troubleshooting Experience
- 4+ years in telecommunications
- 2+ years' experience in telecom service configuration
- Ability to train individuals and groups
- Technical aptitude, including Windows based applications (e.g., Word, PowerPoint, Excel, Outlook).
- Written and verbal communication skills
- Negotiation, problem solving, and analytical skills
- Competent organizational and follow-through skills
- Competent interpersonal and relationship management skills
- Ability to provide solutions to customer needs and challenges
- Must have a clean driving record and be able to travel to customer locations within the system
- Ability to work virtually, as part of a regional or national team
- VOIP or Networking Certifications Preferred