PACT Case Manager
Helen Ross McNabb Center
- Knoxville, TN
- $20.66 per hour
- Permanent
- Full-time
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?You have a lot of choices in where you work…make the decision to work where you are valued!Join the McNabb Center Team as the PACT Case Manager program today!The PACT Case ManagerSummary of role of team:
- The Program for Assertive Community Treatment (PACT) is an evidence-based treatment modality designed specifically to serve those with severe and persistent mental illness.
- Clients served by PACT are typically diagnosed with a thought disorder, have a history of psychiatric hospitalization, and are unable to engage with more traditional forms of outpatient care.
- The goals of PACT are to assist individuals in the reduction of mental health symptoms, to function successfully in the community, to live as independently as possible and to reduce hospitalizations and/or incarcerations.
- Goals are tailored to each individual's needs and may be adjusted quickly to respond to changes.
- PACT interventions include ongoing assessment, case management, medication management, advocacy, group therapy and goal-oriented individual therapy services.
- Crisis support is available 24 hours per day, 7 days per week.
- The PACT Case Manager serves as a member of a multi-disciplinary team by providing case management services to clients.
- Duties include: Referral, linkage, and advocacy services to promote access to resources; Side by side support in the community and during appointments to promote engagement and accurate understanding of information; Ongoing assessment of client functioning to relay information to other members of the clinical team; Crisis intervention and emergency services as needed.
- The PACT Case Manager embraces the key values of case management: empowerment, normalization, rehabilitation, and continuity of care.
- PACT is an outpatient program, and the majority of duties are performed in the community and client homes.
- Services are limited to those that reside in the Knox County catchment area.
- This position does include limited time in the office for team meetings and documentation.
- PACT is a fast-paced program best suited for individuals that are flexible and able to multitask while prioritizing the evolving needs and concerns of individuals served in order to promote the highest quality outcomes.
- Begins and ends workday as scheduled and is accessible by phone when working in the field.
- Is on time for and participates appropriately in daily treatment team and weekly treatment planning meetings.
- Provides detailed reports when excused from attending treatment meetings.
- Responds appropriately to all EMR flags, emails, and voicemails within 2 working days.
- Submits to Services Coordinator, or designee, proposed schedule for the following week by the stated deadline.
- Schedules shall include standing appointments, other clinically appropriate appointments (medically related, legal, DHS, Social Security, payee, housing, etc.), and unavailable blocks (break, paperwork, travel time, etc.).
- Follows protocol for assigned changes in schedule.
- Documents client contact per program standards.
- Completes all documents including, but not limited to, 6-month treatment plans, 3-month treatment plans, assessments, and crisis plans on or before stated deadlines.
- Demonstrates connection between treatment goals and services provided in documentation.
- Schedules and assists clients to clinically necessary appointments in the community.
- Delivers medications to identified clients according to established protocol.
- Educates all clients as needed regarding medications, symptoms, coping strategies, personal growth and development, etc.
- Provides side-by-side support as needed to promote client independence.
- Acts as a liaison between clients and community agencies, resources, families, and natural supports to facilitate treatment.
- Clients on assigned caseload shall be met with a minimum of twice per week, unless this is deemed clinically inappropriate by supervisory staff.
- Achieves a minimum of 150 contacts per month.
- Failed attempts to engage clients for contact shall be documented.
- Starting salary for this position is approximately $20.66 /hr based on relevant experience and education.
- Schedule is variable and includes a mix of 8am - 5pm and 11am - 8pm shifts.
- Shifts include a rotation of both weekends and holidays.
- Staff provide on call coverage that may include overnight contact with clients.
- This position includes some flexibility to allow for coverage during staffing shortages.
- Mostly limited to Knox County with the rare potential for travel to surrounding counties.
- This position does require the transportation of clients in a personal vehicle.
- Basic computer skills are required for email, timekeeping, and documentation in the electronic medical record.
- This position requires the use of basic technology including a cell phone and computer.
- Bachelor's degree in the field of counseling, psychology, social work, sociology, or other behavioral science field.
- At least one year of experience working with the SPMI population preferred.
- Must have the ability to relate positively with and be emotionally supportive of clients with severe and persistent mental illness.
- Must have a strong commitment to the right and ability of each person with a severe and persistent mental illness to live in and engage with the community while maintaining access to competent and appropriate support services.
- Must have a demonstrated ability to abide by professional/ethical codes of conduct and to establish supportive and respectful relationships with clients.
- Must be able to achieve and maintain CPR and HWC certifications (training provided).
- Must maintain a valid driver's license with an F endorsement, and well as access to a personal vehicle.
- Must be able to see and hear normal tones.
- Frequent sitting, standing, walking, bending, stooping, and reaching.
- Possible exposure to biological hazards.
- Knoxville, Tennessee