Game Producer, Live Operations – World of Warcraft | Irvine, CA
Blizzard Entertainment
- Irvine, CA
- $29.81-55.14 per hour
- Temporary
- Full-time
- Facilitate the operation of the Public Test Realm, oversee the generation of Release Candidate builds, and manage the deployment of patches to the live game
- Ensure the continuous development of the game by keeping our QA and Vendor test environments up-to-date, removing potential roadblocks.
- Cultivate an in-depth understanding of World of Warcraft as a service, minimizing team interruptions and offering guidance on technical challenges.
- Act as a live service owner, proactively driving issue prevention, diagnosis, mitigation, and root cause analysis.
- Plan and task infrastructure and feature improvements for a team of cross-discipline engineers and technical experts.
- Provide 24/7 operational support, participating in an on-call rotation alongside fellow producers.
- 3+ years of game production or equivalent project management experience
- Detail and process oriented with strong organizational skills
- Exhibits clear and concise communication skills, effectively engaging with both technical and non-technical stakeholders.
- Knowledge of software development processes and/or strong project management skills
- Displays unyielding self-motivation and initiative in approaching tasks and overcoming obstacles.
- Strong sense of ownership and accountability in tackling new challenges, even when outside your immediate area of responsibility
- Able to develop long-term relationships across partner teams within the organization
- Ability to manage multiple projects and prioritize effectively under important deadlines
- Maintains a calm and deliberate demeanor in a highly dynamic, fast-paced environment.
- Experience in live service operations or IT/Infrastructure roll outs
- Proficient with Jira and Confluence
- Passion for game development and MMO games
- Knowledge of World of Warcraft gameplay and systems
- A strong curiosity for how things work
- Experience in the game industry in Quality Assurance, Customer Service, or Esports departments
- Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
- 401(k) with Company match, tuition reimbursement, charitable donation matching;
- Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
- Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
- If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.