Customer Support Agent (Weekends and Nights)
FanDuel
- Jersey City, NJ
- Permanent
- Full-time
Our roster has an opening with your name on itWe are seeking Customer Service Game Changers with an acute, customer centric mindset, to support the players of the Number 1 Sportsbook in the US.The ideal candidate will have previous iGaming experience, be passionate about sports and possess the ability to adapt to and embrace any challenge and opportunity presented to them.THE GAME PLAN
Everyone on our team has a part to play1. Customer Support:
- Respond promptly and professionally to customer inquiries via various channels including live chat, email, and phone.
- Assist customers with account-related queries, betting and promotion inquiries, and technical issues.
- Provide explanations on betting options and outcomes, odds, promotions, and policies.
- Investigate and resolve customer complaints or issues efficiently and effectively.
- Escalate complex problems to higher-level support or management when necessary.
- Follow up with customers to ensure satisfactory resolution of issues.
- Maintain a deep understanding of our sports betting platform, including available sports, markets, and features.
- Stay updated on sports events, odds changes, and industry trends.
- Educate customers on how to navigate the platform, place bets, and utilize features effectively.
- Adhere to regulatory requirements and company policies related to responsible gaming and customer verification.
- Identify and report any suspicious activities or potential compliance issues.
- Assist customers with setting limits, self-exclusion, and accessing responsible gaming resources.
- Please note that employment in this role is contingent upon the successful candidate obtaining gaming licenses for certain jurisdictions.
- This licensing process includes comprehensive background checks by the state gaming commission, encompassing criminal records, financial history, and personal background verification, to ensure compliance with state gaming regulations
- Candidate must comply with and support the company's responsible gambling policies, procedures, and initiatives.
What we're looking for in our next teammate
- Minimum 12 months Customer Service experience in the Sports Betting industry
- Strong knowledge of sports and betting terminology, including various types of bets and odds formats.
- Excellent communication skills, both verbal and written.
- Ability to adapt and deliver in a fast-paced environment.
- Strong problem-solving abilities and attention to detail.
- Familiarity with customer service software and CRM systems.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- Commitment to upholding responsible gaming practices and compliance standards.
We treat our team rightFrom our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:
- An exciting and fun environment committed to driving real growth
- Opportunities to build really cool products that fans love
- Mentorship and professional development resources to help you refine your game
- Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another