Job Description:GET TO KNOW ALORICA:At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARY:Your mission (should you choose to accept it) is to offer customer support through phone, to customers who have questions, concerns or confusion around a product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you.Principal Responsibilities:
Communicate via inbound and outbound telephone calls with customers
Provide prompt resolution to customer inquiries by providing appropriate and accurate information
Accurately document and update records in required systems
Generate fees and up-sell wherever possible
Understand all programs, systems, and procedures necessary to perform job effectively
Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts
Qualifications:Qualifications:
High School Diploma and/or Highest Level of Education Certification/Diploma
Must be bilingual in English and Spanish, both oral and written language skills, depending on program
Ability to maintain the highest level of confidentiality
Ability to work in a team fostered environment
About Us:At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.About the Team: At Alorica, we're all about putting our team members on a passionate, rewarding career path-and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing-and taking care of one another-is an integral part of who we are.
