Client Collections Representative (Bilingual English/Spanish)
Mindful Support Services
- Tempe, AZ
- $17.00-21.00 per hour
- Permanent
- Full-time
- Communicate with clients regarding balances, partner with them to ensure accurate information and payment is received.
- Strategize with clients on ways to complete their overdue payments.
- Educate clients on insurance benefit details and financial responsibility.
- Navigate escalated calls with empathy and healthy boundary-setting.
- Collaborate with team members to meet department goals and daily tasks.
- Experience in a customer service role with performance metrics
- Ability to communicate professionally, respectfully, and effectively
- A resilient mindset to work through difficult calls with compassion
- Motivation to receive feedback and continually grow
- A team-oriented mindset to foster collaboration and new ideas
- Experience with high call volume
- Working knowledge of Excel (preferred but not required)
- Basic understanding of health insurance (preferred but not required)
- Bilingual Spanish speaking
- 75% coverage of health, dental, and vision insurance
- Free virtual health benefits
- 12 PTO days accrued in the first employment year with annual increases
- 4 paid holidays per year
- 401k with company matching
- Life Insurance
- Professional development training and opportunities for advancement
Wage: Starting $17.00-21.00 per hourIt is a conflict of interest to work with Mindful Support Services while utilizing the services of Mindful Therapy Group.