Fire Restoration Manager - ServiceMaster by FES
ServiceMaster Restore
- Indianapolis, IN
- $20.00-28.00 per hour
- Permanent
- Full-time
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
- Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
- Completes assigned jobs according to company processes while maintaining quality control on each job with urgency
- Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
- Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
- Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
- Responsible for making daily adjustments to the drying plan based on meter readings
- Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
- Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
- Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
- Inspect and scope jobs onsite-and work with Project Manager/ Crew Chief/ Lead Tech on scope of job
- Document loss with clear and descriptive job photos and upload into operating system/software
- Writes mitigation and reconstruction estimates using Xactimate and other estimating software
- Communicates conversations and key information on the job using the notes feature in required software
- Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
- Communicates with project manager/lead tech to ensure all required documentation is complete (photos, notes and documents signed)
- Record of Drying using mobile software
- Determine labor and equipment costs
- Prepare accurate quantity takeoffs and materials pricing
- Communicate w/ insurance companies, and adjusters via phone and email in a timely manner and acts as a liaison
- Manage all estimate documents and assess project risks
- Review quotes and estimates with the construction project team
- Addresses estimate exceptions in a timely manner
- High school graduate or equivalent
- Experience in the restoration or construction industry is preferred, but not required
- Valid Drivers’ License and satisfactory driving record
- Good verbal and written and communication skills
- Good problem solving and customer service skills
- Knowledge of disaster restoration industry
- Must be able to prioritize activities and meet deadlines
- Experience with entering data using a tablet or mobile phone
- Report to work on time in a clean, complete uniform
- Read and follow product label usage instructions
- Certifications are preferred, but not required:
- FSRT – Fire & Smoke Restoration Technician
- OCT – Odor Control Technician
- Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
- Express or exchange ideas with others and receive and act on detailed information given.
- For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
- Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.