Middleware Support Engineer
OCBC Bank
- Malaysia
- Permanent
- Full-time
- L1/L2 Support Engineer providing day-to-day support for Middleware across Cloud and On-Prem setup.
- As a Support Engineer, you will be the go-to liaison responsible for solving our stakeholder’s cases and arming them with required tools and techniques to help them get the most out of OCBC services.
- You will be at the forefront of our system support, and key to the prevention, detection, and recovery of incidents.
- Provide day-to-day technical support on full stack of OCBC Middleware services in technology areas including Kafka, hardware security modules and 2FA/Software Token, Tibco.
- Proactively review system health, business volumes and trends for abnormalities. Take early prevention actions to avoid service disruptions.
- Monitor and troubleshoot application issues.
- Improve and automate detection and initiate prevention initiatives for recurring problems.
- Occasionally support ongoing project implementations
- Support Disaster Recovery testing and related setup.
- Vendor management
- Manage infrastructure setup in local Data Centre.
- 3-6 years of experience in a support role, preferably within a financial organisation
- Knowledge of client-server, 3-tier architecture web applications & distributed systems.
- Functional understanding of Message Queuing, Application security, API implementation, event hubs and tools
- System administration experience with troubleshooting OS, application logs and knowledge of networking, storage, etc. required to address system level issues.
- Work under minimal supervision & take ownership of Middleware incidents end to end.
- Demonstrated willingness and capability to learn, assimilate, and act upon large amounts of information rapidly.
- Platforms: Wintel, Linux/Unix, AIX
- Kafka
- Hardware Security Modules (HSM), 2FA Authentication
- Optional/ Additional – TIBCO Suite, Openshift, Redis, WSO2, SSH, Connect Direct, PGP