Senior Trust Policy Specialist
TaskRabbit
- USA
- Permanent
- Full-time
- Taskrabbit is a remote-first company with employees distributed across the US and EU
- 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
- DataBird journal's “Best Places” Best Companies for Diversity, #1 2019 and 2020
- DataBird journal's “Best Places” Best Companies for Women, #4 2019 and #1 2020
- Set internal and external policies and procedures for Clients and Taskers
- Research and draft data-driven policies, with a focus on Safety, as part of a global team.
- Develop, organize, and maintain a searchable repository of all policies
- Implement a scalable, transparent standards program and member behavior policy and guidelines for all TaskRabbit customers
- Foster and maintain relationships with internal business vertical leaders, including executive stakeholders
- Collaborate with cross-functional stakeholders across departments such as Commercial Operations, Legal, Product, Communications, and Business Development.
- Guide policy operationalization efforts with cross-functional teams like Training & Development and Risk Operations
- Understand the Tasker and Client perspectives to enhance the overall TaskRabbit experience
- Network with Managed Marketplaces and Gig Economy contacts through webinars, conferences, and information sharing
- Provide recommendations for continual innovation and support company expansion goals
- Bachelor's degree in any field,
- Minimum 4+ experience in an Operations, Policy, Legal, or Trust and Safety
- Ability to work closely with global, cross-functional partner teams
- Exceptional writing and editing skills
- Proven experience in policy writing and framework development
- Capacity for critical thinking, research, and analysis
- Strong verbal and written communication abilities
- Proactive, clear, and concise communication style
- Demonstrates thoughtful business judgment and strategic thinking
- Ability to work effectively under pressure
- Adapts well to fast-paced environments
- Strong attention to detail
- Skilled at decision making and navigating ambiguity
- Effective time management and prioritization skills
- Familiarity with tools like G-suite, JIRA, Confluence, and Looker
- Analytical mindset and creative problem-solving abilities
- Passion for building trust and delivering exceptional customer experiences
- Enjoys collaborating with a tight-knit team
- Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
- The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
- The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
- The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.