Intake Patient Care Representative (REMOTE)
Aveanna Healthcare
- Chandler, AZ
- $18.00 per hour
- Permanent
- Full-time
- Enter demographics and other pertinent information into the digital system and ensure completion of all admission paperwork
- Verify insurance coverage, explain benefit information to patients and case managers, collect and process payments as applicable
- Identify patients' needs, clarify information, research every issue and provide solutions
- Answer incoming calls for intake patients as well as assist with overflow hunt groups as necessary
- Meet daily, monthly, and quarterly metrics and goals set by management
- Communicate effectively with other departments to present solutions to any patient concerns
- Ensure work being performed meets internal and external compliance requirements
- Maintain confidentiality of all information; adhere to all HIPAA guidelines/regulations
- Various clerical work including faxing, scanning, and copying
- Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun.
- Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.
- Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs.
- Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public.
- Upon employment, all employees are required to fully comply with Company's policies and procedures.
Minimum Education: High school diploma or GED
Minimum Experience: Minimum of 2 years related experience
Preferred Experience: Medical Office, Customer Service preferredPreferences
- Education or experience equivalent to a bachelor's degree in related field (preferred)
- Experience in healthcare preferred; knowledge of insurances and respiratory care is a plus
- Proficient in Microsoft suite of products including Outlook, Word and Excel
- Self-starter, able to display the highest level of integrity and respect for confidentiality.
- Ability to exercise effective judgment and sensitivity to changing needs and situations.
- Must have strong organization skills and be very detail-oriented.
- Must possess a strong sense of urgency and attention to detail.
- Excellent written and verbal communication skills.
- Proven ability to work independently at times and within a team.
- Ability to adapt to change.
- Demonstrated ability to prioritize multiple tasks to meet deadlines.
- Demonstrated ability to interact in a collaborative manner with other departments and teams.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.