Sr IT Help Desk Technician
Allstar Technologies
- Fort Wayne, IN
- $50,000-60,000 per year
- Permanent
- Full-time
- Handle escalated service requests in a professional and timely manner. This relates to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.
- Advanced technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Advanced remote access solution support: VPN, Terminal Services, and Citrix.
- Assist your assigned team with customer onboarding projects. This includes data-gathering as well as hardware provisioning and installation.
- Routine systems maintenance for clients enrolled in Allstar’s ITMS services.
- Enter work as service tickets in ticketing system as it occurs, including entering all time and expenses.
- Improve customer service, perception, and satisfaction.
- System documentation maintenance and review in ticketing system.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
- Strong interpersonal skills: enjoy relating with staff & clients
- Strong written and verbal communication
- A nimbleness and flexibility in your approach to work; a willingness to adapt
- Solid troubleshooting and decision-making skills
- Committed professionalism: showing up on time, working hard, and no office politics
- Deal maturely with the pressures of the job and take ownership over your own work
- Enjoy working as a team towards a common goal
- Desire for career and personal growth
- Ability to flourish in a fast-paced environment.
- Excellent technical aptitude, with an ability to learn quickly
- Good sound judgement, confidence, and technical common sense
- Comfortable providing both remote and onsite support as necessary
- Typing skills to ensure quick and accurate entry of service request details
- 3+ years of experience in the IT field - must have direct hands-on IT experience
- Some formal education or professional training preferred but not required with experience - associates, bachelors, and/or industry standard certifications
- Advanced understanding of operating systems, business applications, printing systems, and network systems
- Experience with multiple environments preferred (i.e., more than one network)
- Competitive salary based on experience and qualifications
- Health, vision, and dental benefits included
- Full on the job training & support
- Fun working environment and culture
- Great opportunity for advancement
- Allstar believes in investing in our employees. We prioritize professional and personal growth while providing every employee with an opportunity for advancement.
- Our culture is the centerpiece of business decisions. We take pride in fostering a professional and exciting environment.
- There are no outside ownership or investors. We control our future and can build in full alignment with our values.
- We are engaged in a rapidly evolving industry and Allstar is committed to continued growth.
- Our goal is to scale in ways that improve quality for our team and clients – pioneering approaches that let us achieve scale while furthering our mission, culture, and quality to clients.