Student Success Manager (QA program)
TripleTen
- Buenos Aires
- Permanente
- Tiempo completo
- Check up on each student in direct messages;
- Hold interviews with students: feedback sessions about the program, interviews before a student takes a break or leaves the program;
- Build and develop the community of students on Discord.
- Organize and hold events - onboarding, graduation, live meetings with tutors and other speakers.
- Update information about academic breaks, expulsions;
- Calculate statistics about students’ progress, create and help testing hypotheses about improving the learning process.
- Participate in team meetings, provide insights on the learning process. Since our SMs are the ones communicating with students, they know their best what problems students face, how they feel about the program, etc.;
- Send students’ feedback to the team members, updates from team members to the students.
- $1300 per month;
- Full-time remote contract-based collaboration;
- A comfortable digital office. We use modern digital tools — Miro, Notion, Google Meet, etc.— to make the process of working together seamless.
- Diverse and tight-knit team which is spread out across Israel, Serbia, US, Georgia, Armenia and more.
- Ability to collaborate Tuesday - Saturday OR Wednesday - Sunday ~ from 12 pm until 4 pm AND from 8 pm until 12 am (CET) / 11 am until 3 pm AND from 7 pm until 11 pm (CET).
- You’re fluent in English - our students are Americans, many of our team members are natives, so it’s necessary to speak fluently.
- You’re a fast learner - we conduct a lot of experiments, often change our processes, it’s ok not to know something but it’s necessary to learn and adapt fast.
- You’re careful with numbers and analytics (Excel, Notion, Miro) - a success manager calculates some statistics and collects certain data manually. It requires patience and attention to numbers.
- You love helping and caring about people - our success managers are always there to help our students, check up on their motivation and ask for their feedback.
- You thrive in a fast changing environment and are good at lateral problem solving.