Assistant General Manager
Wawa
- La Plata, MD
- Permanent
- Full-time
- Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
- Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.
- Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
- Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and follow-up as necessary. In full-serve fuel stores, responsibilities include supporting the GM with all areas of fuel labor, including preparation of the schedule.
- Monitor and analyze business processes and results to profitably achieve store goals. Examples include: reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.
- Manage cash and lottery processes.
- Analyze results and trends and prepare action plans to leverage the store’s strengths and address areas of opportunity. Ensure the execution of all action plans.
- Build relationships with community partners to connect the store with its community.
- Ensure safety program execution and fulfill the store safety leader role.
- Ability to work well individually as well as in a team environment
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to work with little or no supervision
- Detail oriented and excellent organizational skills
- Ability to apply critical thinking skills in all situations
- Ability to apply root cause techniques in order to solve problems
- Ability to handle multiple projects simultaneously and independently
- Proven self-starter with demonstrated ability to make decisions
- Understanding of store finances and awareness of impact to business
- Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
- Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
- Must be able to lift and carry up to 35 lbs
- Excellent relationship building, interpersonal and leadership skills
- Ability to learn and utilize the store’s technology
- High School Diploma or GED equivalent
- Leadership experience required, leadership experience in a food service environment preferred
- Flexible availability which may include all shifts, weekends, and holidays, based on business needs
- Ability to work 35 – 40 hours per week
- Experience selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses
- Experienced in all areas of store operations, including foodservice
- Experience effectively implementing change and demonstrated results in execution
- Serve Safe Certification
- Proven and consistently demonstrated skills in the following:
- Exceptional Customer Service
- Relationship Building
- Effective Communication
- Training
- Ability to relocate as needed preferred