Ramp Supervisor - Airport Operations
United Airlines
- Chicago, IL
- Permanent
- Full-time
- Provide leadership and oversight of a work area and front-line employees in an operational environment
- Serve as a subject matter expert on safety, service and procedures
- Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
- Ensure consistency on operational service and product delivery
- Engage with front-line employees to review metrics and gain their commitment to act in accordance with Company guidelines and union agreements to help achieve goals
- Support standard work and continuous improvement processes
- Supervise the performance of a team and work area, taking action as vital to ensure daily operational goals are met
- Assess and delegate the appropriate work assignments to front-line employees
- Provide front-line employees with regular mentoring, feedback and recognition as appropriate
- Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work
- Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues
- Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently
- Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
- Complete all required regulatory and Company required documentation of activities
- Participate in collateral projects
- High School Diploma, GED or education equivalent
- Strong sense of ownership, understands operations and how to translate knowledge to business goals
- Continuous improvement
- Customer Focus
- Conflict resolution, accountability, teamwork, engagement/motivation
- Safety orientation
- Planning/multi-tasking
- Strong written and oral communication skills
- Decision making with an ability to lead
- Proficient in IT systems and common software appropriate to work group
- Experience leading and influencing a team and customer service experience
- Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays
- Must possess a valid state-issued driver’s license, and acceptable driving record
- Must NOT have lived outside of the United States in the past 3 years for any period longer than six months, with the exception of military duty or government-approved exceptions
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- Bachelor's Degree or relevant job experience will be equally considered
- Computer skills including Microsoft Office (Outlook, Word, Excel)
- Experience leading Union personnel a plus
- Experience working in Airport Operations, including Ramp Service