Experienced Night Auditor

Royal Marine Hotel

Dún Laoghaire, Co Dublin
Permanent
Full-time

21 days ago

The HotelA South Dublin Institution established in 1828: The Royal Marine Hotel is situated in an elevated site set in four acres of beautifully landscaped gardens overlooking Dublin Bay. The 4* star Hotel offers guests a host of services.The Team at the Royal Marine is exciting, extremely dynamic; and always working at developing a continuously growing business and a vibrant Hotel.Job Purpose:To check in/out guests in accordance with company SOP’s.Answer phones, take reservations and deal with guest queries in accordance with company SOP’s.Assist guests with any queries/ requests they may have.Assist the Night Manager/ Assistant night manager with any necessary duties.Complete the night audit.Duties & Responsibilities:To adhere to all front office procedures.To ensure all daily Fidelio backups are completed and logged.To complete of guest history reports.To upsell the hotel at all timesTo carry out the administration of the front office, including answering telephones, emails, and check in and out of guestsBe knowledgeable about daily hotel operations, check daily event sheet, bulletin boards, pass on logs and be up to date with all changes, new procedures and events.Be available to deal with guest enquiries and problems in person or by phone, and deal with the same in a prompt and personalized manner.To liaise with other departments e.g. to book dinnerTo deal with book-outs or no-shows in line with hotel policies.Be thoroughly familiar with all hotel promotions, special events, rates and hotel facilities.Ensure that the breakfast cards are collected and posted ensuring all cards have room number on them.Ensure that proper credit is obtained for all guests. Handle late charges according to the procedure.Complete all duties listed on the checklist to ensure the smooth daily operations.Upkeep of your working area to a high standard of health and safety by observing health and safety requirementsTo wear clean, suitable uniform and name badge at all timesTo ensure a high standard of personal hygiene and groomingTo actively participate in any training and personnel exercises designed to improve standards and performance levelsDeal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.Ensure the surrounding area to the Front desk is kept in a neat manner.In return, we also offer excellent employee benefits including:

Career Development and Training
Opportunities for advancement
Staff Discounts on accommodation in our Sister Properties
Complementary Health Club and Pool Membership
Discounted Spa treatments & Products
Complimentary Golf in Druids Heath
Bike to work scheme & other commuter plans
Meals during shifts & Healthy Snacks
Free parking
Achievers of the Year
Leaders of the Quarter
Achievers of the Month
Employee Referral Bonus
Length of Service Rewards

IMPORTANT INFORMATIONWe value and thank you for your enquiry. We are committed to an honest appraisal, therefore if we have not contacted you within 5 days of your application we have determined that your experience and skills do not match the very specific criteria required.All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.

Royal Marine Hotel

Apply Now