Sr. Application Systems Analyst
Flagstar Bank
- Jackson, MI
- Permanent
- Full-time
- Provides software support through upgrading, patching, trouble shooting, and installation.
- Maintain a working knowledge of all systems utilized by team.
- Continually review systems looking for process improvement opportunities.
- Perform testing and monitor for quality assurance.
- Coordinates product installations with an implementation schedule.
- Provides technical and product support to product owners and bank personnel.
- Responsible for documenting, tracking and reporting on all outstanding vendor issues
- Identify trends and patterns of outstanding issues, reporting to the vendor and/or various teams as necessary.
- Responsible for incident and problem Management.
- Provide operational subject matter expertise on process re-engineering initiatives and projects with third party vendors.
- Work with various internal business partners to understand and design system solutions online and mobile banking needs.
- Partner with various affiliates to understand, document, and design system solutions that provide straight through processing.
- Ensure application configuration integrates with new processes and system interface designs that are part of enterprise initiatives.
- Participate as a system SME in project related meetings.
- Responsible for analyzing non-routine problem solving inquiries that are highly technical in nature.
- Troubleshoot and resolve software and connectivity problems, including user access and component configuration.
- Provides solutions for escalated software related issues.
- Escalates incidents in a timely manner and involves appropriate personnel as required.
- Independently diagnose and resolve complex problems or requests.
- Accurately assesses the reported situation and provides detailed statistics in a timely manner.
- Bachelor's Degree or comparable work experience required.
- Bachelor's Degree in Finance, Business Administration, Information Technology preferred.
- 6 years of Banking Ops, Product Management, Systems Analyst or IT Systems/Application Support required.
- Proven process design and implementation experience with ability to integrate people, process and technology to deliver measurable service improvements.
- Results-oriented, able to quickly sort through information with limited or no supervision.
- Experience working collaboratively with various groups with potentially disparate objectives and vendors.
- Experience with process automation solutions.
- In-depth banking system & product knowledge as well as banking industry standards and federal regulations.
- Superior problem solving skills, leadership qualities, communication and consulting skills with the ability to make independent decisions.
- Must be a quick learner and able to assertively engage with resources at all levels within the organization.
- Proven ability to successfully manage multiple initiatives while staying on course to meet deadlines.
- Strong project management skills managing the full project life cycle with system implementations and managing vendor relationships.
- Strong knowledge of Microsoft Office including Excel, Visio and MS Project, PowerPoint.
- Experience developing business processes and procedures.
- Ability and willingness to work extended hours and be on call for evenings and weekends.
- System knowledge; FiServ and OSI (Core and Mobile )products preferred.
- Knowledge of process reengineering; Lean or Kaizen methodologies preferred.