Senior Manager, Software Engineering, Infrastructure
Ripple
- San Francisco, CA
- Permanent
- Full-time
- Lead and inspire a team of Infrastructure engineers to continuously deliver availability and reliability of Ripple products
- Have a good attitude toward Platform Engineering and developing Internal Developer Platforms
- Building and operating production software at internet scale
- Balancing bias to action with the ability to make well-informed bets
- Collaborating closely with our key partners as well as engaging directly with engineering customers to understand their needs and improve their experience
- Owning, creating and maintaining processes and tooling for infrastructure organization, adding your own tooling and processes.
- Support operations for infrastructure features and services
- Build in observability for internal infrastructure services as well as provide related observability frameworks for applications
- Minimize our mean time to resolve incidents by reacting to monitoring alerts, problems reported by employees or customers in a timely manner
- Strong familiarity with AWS tools and services
- 10+ years of total experience with 5+ years of management experience in building and leading diverse software infrastructure engineering teams.
- Experience building and operating highly reliable distributed systems in a cloud environment
- Customer-focused curiosity, passion for technology, pragmatic thinking, ability to jump into an ambiguous area, and break down complex problems
- Demonstrated experience in improving the reliability and operational automation of complex, multi-tier systems
- A strong product approach along with experience in delivering large complex projects collaborating with a variety of multi-functional partners that are technology, operations or business focused.
- Experience with monitoring systems and incident management
- Experience operating software as a service
- Experience working in the FinTech a plus
- Experience participating in incident response