Unit Manager-Turbo Cross Sell
IDFC FIRST Bank
- Thane, Maharashtra
- Permanent
- Full-time
- Manage call center and generate business from cross sell of various banking products.
- Develop strategy to deliver qualitative business using triggers like - Incentives, Customer Experience, Attrition management.
- Implement strategies to improve overall team efficiency, productivity, and performance metrics.
- Align with business budget monthly, quarterly and yearly and design strategy to deliver the business.
- Collaborate with team to drive the achievement of sales targets and KPIs.
- Analyze sales data across different teams to identify trends and areas for improvement.
- Oversee the implementation of quality assurance measures at all levels of management.
- Provide insights and recommendations to senior management based on hierarchical performance metrics.
- Consistent adherence to quality standards and call scripts.
- Collaborate with team to assess and enhance call center processes.
- Drive continuous improvement initiatives at all management levels for increased overall efficiency.
- Responsible to manage complete hierarchy of Outsourced call centre captive / vendor through strong relationship management.
- Maintaining call centre billing month on month and driving efficiencies to lower the cost.
- Skill to manage technical queries encountered in day-to-day call centre operations and resolve the same with internal & external stake holders.
- Identify process weaknesses to improve sales with quality.
- Strong process orientation on daily business delivery and responsible for business delivery, cost management, revenue generation and attrition management.