Responsible for handling calls and providing customer support Identify and relate to various customer needs and scenarios, Conduct issue identification and problem-solving meeting customer needs and satisfaction Provide customers with cutting-edge service in a friendly, and knowledgeable manner. Ability to dearly understand and respond appropriately to the problem statements of customers, Ability to articulate, a clear and friendly tone in a neutral accent without dead art, Ability to manage and maintain required communication pace, Capable of consistently managing a higher level of professional, yet courteous communication standards.