At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.About UsAt Probe CX, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, North America, and South Africa, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.Now, enough about us. Let’s chat about you.We are currently looking for Customer Service Representatives to support our customers with their online orders.You will be responsible for providing exceptional customer service, answering general enquiries and following up on deliveries.We are seeking highly driven individuals that strive to exceed expectations. You thrive on ensuring the best outcomes for the customer and are confident in conversing with all different types of people.Key DetailsCommencing : 27 May 2024Monday to Sunday 8.00am - 2.00am (rotating roster over 5 days)Full availability required for all roster shiftsHybrid working modelTechnology requiredYour own PC or laptop with Windows 10, 8GB ram, i5 processorYour own headsetStable internet connection. (No hot spotting or tethering)NOTE: Apple Mac PCs and Laptops are not compatible with our systemsTo be successful in this role, you will need to:Deliver amazing customer experiences every time in a prompt and professional mannerCompetently use technology and multitask between different systems while actively listeningEntering customer requests / queries onlineMaintaining accurate customer recordsYou will be required to complete a National Police ClearanceCulture & Benefits What we can offer you:Comprehensive paid trainingHourly rate + On Target Earnings bonus (based on achieving KPI’s)A diverse and supportive working environment - everyone is welcome here and our differences make us strongerUnlimited access to a trusted mental health platformOpportunity for career progressionSkills & ExperiencePrior customer service experience preferred but not essentialAbility to guide, support and convey information to a variety of peopleStrong communication skills with the ability to listen and understand customer needsA positive 'can do' attitudeFull work rights in New ZealandOur promise to you.There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.