Customer Service Officer Insurance - Italian Market
Source Up
- Luxembourg
- CDI
- Temps-plein
- Customer Centricity
- Attention to details
- Rigour
- Support with all activities related to client and partner including requests and transactions processing and correct any issue on their contract / policy;
- Provide support and expertise for the decision making regarding the specifics cases, ensure cases implementation and follow-up;
- Be in charge of responding in an effective, professional and timely manner to the queries received from several clients, partners or sales colleagues;
- Ensure that you are consistently ensuring a high level of service;
- Coordinate with other internal departments to ensure that changes in processes, procedures are followed-up upon.
- A minimum of 3+ years of experience working in a customer service department within the financial/insurance sector
- Experience of working with contract/policy administration systems, insurance products
- Experience in client/partner relationship management
- Excellent communication skills (being able to build effective relationships and adapt communication style to the counterparty, always in a professional manner)
- Ideally, you have been working at client service desk in an Insurance Company client support role for the italian market
- Fluency in French + Italian + any other European language is an asset
- Carry out a skills assessment (soft skills and technical skills) in order to better define your professional project
- Access to your test results to guide you to your best career choices
- Interview coaching session before the client meeting
- Consistent and fair recruitment process with respect, transparency and trust
- More than 20 years of presence on the Luxembourg market and internationally;
- Successful completion of over 400 recruitment assignments in Luxembourg and across Europe (Ireland, United Kingdom, France, Denmark, Germany etc.);
- A team of 6 dedicated professionals;
- Career coaching of more than 700 employees.
- Assignments carried out in various sectors: banking, private equity, insurance, industry;
- Pragmatic, proactive and solutions driven approach based on the reality of the market.
- Innovative approach that combines digital and human aspects.