Physician Account Manager
Quest Diagnostics
- San Rafael, CA
- $100,000-125,000 per year
- Permanent
- Full-time
· Sales Incentive Plan
· Sales Incentive Guarantee for the first 9 months of employment
· Best in Class Commercial New Hire Training
· Commerical-Specific Leadership Development Program
· Medical/Prescription Drugs
· Dental
· Vision
· Flexible Spending Accounts (FSAs)
· Supplemental Health Plans
· 401(k) Plan – Company match dollar-for-dollar up to 5%
· Employee Stock Purchase Plan (ESPP)
· Supplemental Life Insurance
· Dependent Life Insurance
· Short- and Long-Term Disability buy-up
· Blueprint for Wellness
· Emotional Well-Being Resources
· Educational Assistance
· Paid time off / Health TimeResponsibilities
- Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs
- Ensure customer retention by maintaining relationships with current accounts
- Drive growth in their assigned Key Accounts
- Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.
- Partner with Physician Account Executive to resolve account specific service issues
- Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues
- Escalate service issue non-resolution as appropriate
- Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
- Provide continuing education to the customer on new technologies and laboratory testing
- Ensure compliance with company policies and government regulations
- Complete all administrative tasks thoroughly and promptly
- Follow up communications with Physician Account Executives and customers
- Ability to develop and sustain strong customer relationships; strong planning and organizational skills
- Excellent oral and written communication and presentation skills
- Solid PC skill including Microsoft Software.
Bachelor’s Degree(Required)EEOQuest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.