Customer Service (Mandarin Speaker)

• Fresh graduates in Tourism Management, Hotel Management, Hospitality,
• Business Administration, or related fields are encouraged to apply.
• Previous experience of 1-2 years or more in a similar role within the travel, tourism, or hospitality industry preferred.
• Essential proficiency in English (both written and spoken) and Mandarin (Reading , Written and Spoken).
• Knowledge of Japanese and Korean languages would be advantageous.
• Excellent communication skills, attention to detail, and ability to multitask in a fast-paced environment.
• Strong analytical and problem-solving abilities.

• Conduct research and gather travel/tour information (e.g., hotels, meals, guides, and other services) based on the sales information received.
• Prepare and generate competitive tour quotations for sales teams operating in Southeast Asia, China, and Japan markets.
• Communicate and liaise with sales teams based in Southeast Asia, China and Japan to understand clients' needs and requirements effectively.
• Handle inquiries from the sales department regarding travel arrangements and tour policies.
• Address sales department inquiries promptly and professionally, ensuring courteous and efficient service through point of contact.
• Perform ad hoc duties as assigned by management.

• Training Provided
• Normal Working Hours (Monday - Friday)
• 13th Month Salary

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